PDA

View Full Version : core issues


wwwes
2006.12.12, 08:52 AM
alright guys,

I have looked through all of the posts to try and find the solution to my problem. I have a new core system and my computer will not recognize the sending unit. If I plug in my thumb drive it recognizes it with the two tones, but when I plug in the core sending unit it will not recognize it. I have tried plugging it into both of my usb ports. I have also used both plugs the silver and the red, but still no response. When I try to start the system it just gives me the little menu then nothing. Any ideas from the brain trust???

oops I forgot to mention I have tried the port 3 trick and that did not fix the problem. thanks for your help.

madf1man
2006.12.12, 09:40 AM
I am no expert but seem to remember I had the same problem. Has to do with updating the driver for the USB port( I think). The paper work or help manual has something on this I also think!! Try updating the driver and see what happens, can,t hurt.

madf1man
2006.12.12, 09:55 AM
Just found it in the manual which is included in your software. Update USB ports with latest version Install windows sevice packs SP1 and SP2. Go on to say ck device manager and if ? is nest to the device update with prodided drivers in the winxp directory. This is all provided in the manual.

briankstan
2006.12.12, 11:54 AM
you've got mail.

briankstan
2006.12.12, 02:03 PM
I have been helping out Wes. and we are still unable to get the system to start up. it don't give the "Found new hardware" or even the "chime" every time the unit is plugged into the computer. Mine does that.

question 1. is anyone running the sytem on a USB 1.0 syetem (older USB systems)

Qeestion 2. is anyone having to manually assign the port swith? (ie. -port 3)


we have tried several different options and it seems to me that the unit isn't getting enough power? either because of the USB 1.0 or something like that.

Help would be greatly appreciated if you have had any of these issues.

He did go and install both SP1 and SP2 also. and has installed the new USB drivers that were supplied by core.

thanks for your help.

Hood
2006.12.12, 02:15 PM
Try another USB device that requires power on that port, I am guessing that it is not supplying power. I have had laptops with similiar issues due to people unplugging devices while they are powered up.

I hope this helps.

machine
2006.12.12, 02:23 PM
This may sound weird, but i've had some intermitent problems with the unit as well. maybe it'll help.

I was able to start a race, but the comp wouldn't read the unit after a few laps. After a few nights of frustration. I took out my expensive vid card and ran it on the MB graphics card. No issues since, It may be the actual program not able to read the unit due to something else in conflict.

briankstan
2006.12.12, 02:53 PM
Try another USB device that requires power on that port, I am guessing that it is not supplying power. I have had laptops with similiar issues due to people unplugging devices while they are powered up.

I hope this helps.

he has tried a thumb drive and it works fine, but then it doens't required alot of power either.


thanks for the repliers guys. Wes was going to get a USB 2.0 and we'll give that a try....

he is running an older laptop. I happen to think it's more of a power issue though, since it doesn't see if when it's plugged in. (sees it in the device manager, just won't start up). this is way I thinks it's a power issue.

the software will start up with the "-no port connected" trick

machine
2006.12.12, 03:28 PM
doesn't the unit have a jack for more power beside the usb plug?

briankstan
2006.12.12, 03:44 PM
doesn't the unit have a jack for more power beside the usb plug?

no it doesn't.

wwwes
2006.12.12, 04:32 PM
doesn't the unit have a jack for more power beside the usb plug?


Here is the deal.
I picked up a new 2.0 card installed it. When I plug the reader into either of the ports it accepts it. Then I have to install the drivers. After that it will not recognize the unit. And all goes back to the same situation. the core just shows me the small start up screen then it goes away and nothing. :mad: I am just out of answers other than the reader is bad...it does not light up......

arch2b
2006.12.12, 04:46 PM
so it will open and stay open until you are prompted to install usb drivers at which point it closes the program? just looking for a more detailed explination so we can all help you as best we can.

madf1man
2006.12.12, 06:41 PM
Try a different computer

wwwes
2006.12.13, 08:58 AM
Try a different computer
Guys,

I have tried to install the system on two computer with the same results.
1. Plug in the counter, reader, (the silver box) to the usb port 1.0 or 2.0 card, and the computer recognizes it.

2. It prompts me to install the software. I use the core drivers.

3. The computer tells me that I have sucessfully installed my new hardware.

4. Then it all goes horribly wrong. The icon on the bottom right of the computer disappears.

5. Now any attempts to plug in the counter, reader, (silver box) through the usb 1.0 or 2.0 ports results in the computer doing nothing...it does not even recognize that I am plugging anything in. My thumb drive still continues the work in every port.

can the drivers be bad, or outdated?
This has happened on two different computers a laptop and my computer at work.

arch2b
2006.12.13, 09:21 AM
go to the device manager and update the usb drivers from there. that is what i've done. and/or, if you have installed a new usb pci card make sure you have the latest drivers from the manufacturer.

when i plug in my core, i am never prompted to install usb drivers or atleast i have not been prompted to do so since maybe the 1st time i ran the system. have you tried ignoring the prompt to do so? will the core software still work? if so, simply close that prompt window whenever it opens and continue as you were.

it sounds like a driver issue more than hardware. i'm not a software guru so other more qualified people will jump in.

madf1man
2006.12.13, 09:27 AM
That was the last of my brillant ideas! Sorry for your troubles :( . Besides trying to it all over again with fresh setups or new reloads.

arch2b
2006.12.13, 09:40 AM
That was the last of my brillant ideas! Sorry for your troubles :( . Besides trying to it all over again with fresh setups or new reloads.
yeah, it sounds like it's not a core software or hardware issue though so reloading won't help as it may simply lead to the same prompt and resulting problem.

we need a pc junkie to chime in on usb drivers :)

briankstan
2006.12.13, 09:45 AM
yeah, it sounds like it's not a core software or hardware issue though so reloading won't help as it may simply lead to the same prompt and resulting problem.

we need a pc junkie to chime in on usb drivers :)


he is using the same UBS drivers that I have installed on my system. I sent them to him.

I'm at a loss as I haven't had these problems.


Wes, Any chance that you can try and run it with a newer computer? a buddies maybe.

wwwes
2006.12.13, 10:41 AM
he is using the same UBS drivers that I have installed on my system. I sent them to him.

I'm at a loss as I haven't had these problems.


Wes, Any chance that you can try and run it with a newer computer? a buddies maybe.

I tried it on my work cpu with the same results. It has to be the hardware...what else could it be??? The work computer has win xp pro

briankstan
2006.12.13, 10:54 AM
I tried it on my work cpu with the same results. It has to be the hardware...what else could it be??? The work computer has win xp pro


another thought would be a faulty cable? since is sometime sees the hardware, and sometimes don't


Any work for Core Yet?

wwwes
2006.12.13, 11:08 AM
another thought would be a faulty cable? since is sometime sees the hardware, and sometimes don't


Any work for Core Yet?

they just answered my first e-mail that was sent on sunday today. I did send them a copy of my situation but have not had a response yet.

wwwes
2006.12.15, 04:43 PM
they just answered my first e-mail that was sent on sunday today. I did send them a copy of my situation but have not had a response yet.

FINALLY

Guys, an update on my core issue. Had a friend a (computer guy) look at the problem yesterday...fixed it in less than five minutes. He told me it was a port setting (speed) on the computer. Don't really know what that means...just know that it works!!!!!!! All is well in t-town with my core system. Thanks so much for all the help in getting me up and running. A special thanks to Brian to all of your help especially through your recovery. Thank you all.

:) Wes

briankstan
2006.12.15, 09:27 PM
FINALLY

Guys, an update on my core issue. Had a friend a (computer guy) look at the problem yesterday...fixed it in less than five minutes. He told me it was a port setting (speed) on the computer. Don't really know what that means...just know that it works!!!!!!! All is well in t-town with my core system. Thanks so much for all the help in getting me up and running. A special thanks to Brian to all of your help especially through your recovery. Thank you all.

:) Wes


Awesome. :D :D

well now I can help with the other stuff. I know alot more about the rest of the program.

Let me know if you need any help with setting up the audio files like we discussed.

wwwes
2006.12.17, 09:33 AM
Awesome. :D :D

well now I can help with the other stuff. I know alot more about the rest of the program.

Let me know if you need any help with setting up the audio files like we discussed.

thanks Brian I will be getting with you soon.