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blt456
2009.11.16, 07:46 PM
Hi Reflex,

When I go on your website I add up all my cart items. I then go two my last two items (R1 750 and your 2wd bearings) and my cart appears to have nothing in it. This started to happen to me about 3-4 orders ago. I want to place an order but think that I'd have to make two to get all my parts.. thanks :)

CristianTabush
2009.11.16, 08:15 PM
I have received several people tell me this. I am currently looking into it. One way to place orders and prevent this from happening is enter each part by part number through the search bar. This is how I have been able to complete the orders.

I will have a solution tonight though...

Thanks

CristianTabush
2009.11.16, 08:18 PM
Please also try to enable cookies on the Reflex Site. This seems to be a common problem. Make sure your Browser has reflex as a safe site. Also, if you take too long checking out, the server will time out and you will end your session automatically.

pedrocamp
2009.11.16, 08:28 PM
I found a glitch, your ceramic thrust bearings are out of stock! When are you getting some more? I have an order to place...

CristianTabush
2009.11.16, 08:40 PM
I talked to the factory recently, he said by the end of the week they should be ready. The thrust bearings are moving like crazy! Can't keep them in stock ;)

Felix2010
2009.11.16, 10:42 PM
I found a glitch, your ceramic thrust bearings are out of stock! When are you getting some more? I have an order to place...

Yeah, I ran into this glitch too lol:D:D

Thanks for the info on the re-stock for these ceramic bearings CT.:)

CristianTabush
2009.11.16, 11:09 PM
Apparently there are 2 possible reasons why it happens:
1.You have not set reflex as a safe site, so cookies are deleted. Each item is a cookie, some browsers don't save these.
2.You are taking too long to process the order, which in turn leads to the session timing out.

I am currently trying to change the amount of time items can remain on the cart.

Also, if you are experiencing this problem, clear your cache, and this should help.

Felix2010
2009.11.17, 12:06 AM
CT - I've found that if I add something to my cart from any of the sidebar categories EXCEPT for "Hardware & Miscellaneous", and then navigate to the "Hardware & Miscellaneous" section via the SIDEBAR ONLY, the cart appears empty. If you navigate back to any other sidebar category the items in the cart reappear.:confused:
This ONLY happens when you navigate to the "Hardware & Misc" category using the sidebar tab. If you go to the "Browse All Categories" sidebar tab, and then navigate to the "Hardware & Misc" category under the main menu, then the shopping cart does not lose its contents.Weird:)

CristianTabush
2009.11.17, 01:32 AM
This is happening because some of the links are going to www.reflexracing.net/cat... and the other ones are going to reflexracing.net, without the www... I am on top of this and looking for a solution...

CristianTabush
2009.11.17, 01:38 AM
The problem has been isolated and is in the process of being fixed... Thanks to all of you that made me fix it :P

ruf
2009.11.17, 05:07 PM
Sorry guys. My fault. I was spellchecking the site last night, and I didn't have the latest version... Should be fixed now!

blt456
2009.11.17, 08:30 PM
Made my order yesterday.. thanks again :)
-Luke