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View Poll Results: How do you feel the new-shop has passed or failed?
Passed - It was what I was expecting 0 0%
Passed - It is atleast a little new, so I like it 6 23.08%
Failed - It is new but something just isn't right 13 50.00%
Failed - This is a joke right? We waiting how long for better service? 8 30.77%
Multiple Choice Poll. Voters: 26. You may not vote on this poll

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Old 2005.10.20, 09:00 AM   #1
Twenty-Se7en
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Angry "New-Shop" Outrage

Alright, let me start with the fact that I have been around here for three years. I have always pointed people in the direction to go when they were looking for things in the shop and gave them locations of pictures to find what the product looked like from other sources. I have always thought it was poor attitude to think that if the customers wanted the products they would hunt and peck their way and eventually find what they were looking for in the shop without pictures and without a sufficient amount of information; we usually get a product name and brand with a product number. For two years I have been telling newbies that soon we will have pictures on the site so that you can see what you are looking for without having to google the product name and number and guess on what you are buying. I have always said, "hang in there, the customer suport here is excellent." But I am tired, and very pissed off.

We finally get the "new shop"... *cough*. Let me just release a scarcastic woohoo right now. Congradulations on working a new shop script. The search by brandname and the ability to sort by price and other variables makes the shop oh-so better... uhh, not. Now, you have more pages of B.S. to scroll through. More pages of the same lack of product support. It looks fresh... but it also looks half-assed without even realizing that it offers practically nothing new. Sharing a product page with tinyrc and halfeight +more .... what are you trying to become dungball of America.

I don't want any replies from people saying, "oh, he can only do so much, he has many sites to run and products to ship and blah blah blah." You know what, if it mattered to him how we really felt then he would have hired a professional web designer and did the site the right way. This waste of time sickens me.

I have no idea what kind of reprocussions this post will have on my activity in the community or if i'll be shunned away by the high roller members (of which, I seem to think I belong to) but this had to be said... and it had to be said now.
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Old 2005.10.20, 01:57 PM   #2
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you've been here a lot longer then me, so I'm not going to step on your toes.

A couple of notes...

1. Sarcasm and insults don't go a long way in getting people to do what you want them to.

2. Helping carry the load does...



..as always, just some thoughts and no offense.
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Old 2005.10.20, 02:57 PM   #3
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Until reprocussions from not having pictures, poor orginization etc. is felt by the shop, i doubt anything will change.
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Old 2005.10.20, 05:48 PM   #4
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Quote:
Originally Posted by bolter9
2. Helping carry the load does...
huh? thisis a business not a not for profit organization. THe old shop was better and the one thing that was problematic (pictures) isnt there.
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Old 2005.10.20, 06:42 PM   #5
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True there isn't pictures for everything, but I will give them time to "shake down" the new system. I have put a few orders in the new system and I like the new features, the wish lists, the order records, and the gift certificates. There are a few downsides to get used to, like the search function, the muliple page layout, and the fact that the forum here still needs to be linked over to the new shop items. Also the loss of color codes for the different Mini Z types.

You can't make an omlet without breaking a few eggs.
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Old 2005.10.20, 06:42 PM   #6
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Quote:
Originally Posted by ruknd@aol.com
huh? thisis a business not a not for profit organization. THe old shop was better and the one thing that was problematic (pictures) isnt there.
I wasn't suggesting pro bono ....
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Old 2005.10.20, 06:48 PM   #7
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What I have always liked from the shop is how quickly orders are processed and shipped. Top notch and one of the best on the web.

I kind of liked the old shop better. At least the color coding could help you quickly ID what chassis the items were for. I too would like to see 80 to 90% of the items with pictures. I am not thrilled with trying to look up a part on someone elses site to come back here and look for it and hope I found the correct item. More cases than not, if I have to look for a part somewhere else I will just buy it there.

What I would like to see:
Sections for each chassis (MR-01, MR-015, MR-02, MA-010, OL, MZM, IW01, IW02, new IW02, IW04, new IW04)

Within those sections for it to be broken down the way the old shop was. (Body, drivetrain...)

PICTURES!!! Seems to be the battle cry of us shoppers.

I do like the new colors and it seems much easier to read than the old shop. Keep on with the improvements and maybe take Twenty-Se7en's advice and hire a webmaster to design the site. Might even be able to hire someone somewhat cheaper right out of a trade school.
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Old 2005.10.20, 08:02 PM   #8
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you guys are free to voice your opinons. you don't have to worry about admin retaliation, atleast not on this forum. david is not that kind of person.

the reason for the 'joint' concept for the shop was to make it easier for people to place orders for items available in the other forum shops without having to call/email to combine orders. i would venture to say most of us are members on atleast one of the other sister sites and i feel this ability is a great advantage. change is always a bi*$# as you have to get used ot the changes. the new features i feel are also things members suggested and asked for in previous polls/threads. i personally am greatful to have the wishlist, order history as it makes shopping easier to remember what i want and what i've bought.

images.... the mother of all complaints... it's getting done slowly but surely is all i can say. i'm not there doing the input so all i can do is make sure the images are available in the gallery for david to pull from. luckily byebye has been helping out.

your opinions are valid. you should not feel afraid to voice them, now don't get carried away with it, there are decency standards to uphold.

i can honestly say there is no desire to become the american 'dungball' or 'tower'. it's merely an attempt to make the shopping experience easier for members on one, two or all of the tinyrc, inc. forums.
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Old 2005.10.20, 09:05 PM   #9
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Well... as many of you have known me for a while, you know that I can often take a strong opinion and throw it out there right away but it doesn't mean that I wont contort it as things change. I was harsh, but that's how it makes me feel every time I order. I've designed so many sites and I have never seen the vagueness in other shops with as many products... it is just sad.

I hope that the complaining will send the message though. Everyone knows that I always send people here and never to tower or any other crappy source of our beloved hobby.

Arch, you are right about being members of more than one of the sites... I see it as an advantage, if it were done right... right now, it makes it confusing.

If I can help in any way please contact me... Arch, you know my email addresses.
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Old 2005.10.20, 09:22 PM   #10
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Quote:
Originally Posted by Twenty-Se7en
Well... as many of you have known me for a while, you know that I can often take a strong opinion and throw it out there right away but it doesn't mean that I wont contort it as things change. I was harsh, but that's how it makes me feel every time I order. I've designed so many sites and I have never seen the vagueness in other shops with as many products... it is just sad.

I hope that the complaining will send the message though. Everyone knows that I always send people here and never to tower or any other crappy source of our beloved hobby.

Arch, you are right about being members of more than one of the sites... I see it as an advantage, if it were done right... right now, it makes it confusing.

If I can help in any way please contact me... Arch, you know my email addresses.
i have little to do with the actual shop. i have a supporting role if you will. please email david as he's the one man army there are many emails you can use, shop@mini-zracer.com , mini-z@mini-zracer.com, tinyrc@tinyrc.com , etc. etc. etc. use which ever seems to work best for you. i know many seem to have problems with one or another for who knows why. most likley it's a server blacklisting or spam filter i think.

i believe you can actually get the phone number from the shop as well....

Last edited by arch2b; 2005.10.20 at 09:24 PM.
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Old 2005.10.21, 03:51 AM   #11
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Interesting thread. I don't have alot to say other than bear with us.......We all have daily lives and some of us with families. I've tried to contribute as much as possible to improving the shop and will continue. Not having enough time is what's really keeping myself and arch2b from updating the picture data base.

We will continue to work on the picture and description issue. If you have suggestions please email me with them so I can sort them out and forward them to David in a more contructive manner.

toffe777@hotmail.com

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Old 2005.10.21, 08:58 AM   #12
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Quote:
Originally Posted by bda52
What I have always liked from the shop is how quickly orders are processed and shipped. Top notch and one of the best on the web.
I agree, everything that I have ordered from the shop has been processed and shipped to me very quickly.


Quote:
Originally Posted by bda52
What I would like to see:
Sections for each chassis (MR-01, MR-015, MR-02, MA-010, OL, MZM, IW01, IW02, new IW02, IW04, new IW04).

Within those sections for it to be broken down the way the old shop was. (Body, drivetrain...)

PICTURES!!! Seems to be the battle cry of us shoppers.
I agree this is how it should be set up. Catagories, with sub-catagories.

It would make it really easy to find what we need.

I have only purchased Readysets, ASC bodies, a couple of stock motors, and Rcp Tracks from the shop here. I would have purchased more, tires, alloy parts, dampeners, etc. the only problem is I wasn't sure what to get. So, in doing research to find out the right parts, I found some other sites that I liked their shop layouts better and easier to use, so I just made the purchases form them.

I thinks the new layout is alot better, and I see that pictures are being added. I would also like the descriptions to be improved, so we know what the parts fit. Then again it they were in catagories like MR01, or MR-02 with the parts under that catagory that would make it easier.

thanks for taking the time to make the improvements and I hope you concider making some of the improvements mentioned by some of your users.

Brian
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Old 2005.10.21, 10:44 AM   #13
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[QUOTE=bda52]What I would like to see:
Sections for each chassis (MR-01, MR-015, MR-02, MA-010, OL, MZM, IW01, IW02, new IW02, IW04, new IW04)QUOTE]

Hey... what about F1 !!!

I'm curious... In each category above, would you have say, sub-categories in each of these like:

Readyset, Body, Chassis, Motor & mounts, Diff, Wheels, ... Generic Accessories... etc.

So if I have say, a Monster, and I need servo parts I would:

Click MZM, click chassis (or steering, depend on how in depth it gets) search through selection...

Seems simple, I'm sure it's easier said than done though...
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Old 2005.10.21, 11:01 AM   #14
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[QUOTE=imxlr8ed]
Quote:
Originally Posted by bda52
What I would like to see:
Sections for each chassis (MR-01, MR-015, MR-02, MA-010, OL, MZM, IW01, IW02, new IW02, IW04, new IW04)QUOTE]

Hey... what about F1 !!!

I'm curious... In each category above, would you have say, sub-categories in each of these like:

Readyset, Body, Chassis, Motor & mounts, Diff, Wheels, ... Generic Accessories... etc.

So if I have say, a Monster, and I need servo parts I would:

Click MZM, click chassis (or steering, depend on how in depth it gets) search through selection...

Seems simple, I'm sure it's easier said than done though...
It should be for all products they sell.

I would think that the goal would be to make it easy on the end user. it may take a lot of initial set up, but in the end I feel it will have a huge pay back. I know just from me it would have been around a thousand dollars in orders.

The easier it is to find the correct part, or the available parts for what you have will be a great advantage to the end consumer, and in return for the shop

Brian
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Old 2005.10.21, 01:09 PM   #15
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Quote:
Originally Posted by imxlr8ed
Hey... what about F1 !!!
I cannot believe I forgot them. Heck, look at my sig, I have more F1's than anything else!!!

Quote:
Originally Posted by imxlr8ed
I'm curious... In each category above, would you have say, sub-categories in each of these like:

Readyset, Body, Chassis, Motor & mounts, Diff, Wheels, ... Generic Accessories... etc.

So if I have say, a Monster, and I need servo parts I would:

Click MZM, click chassis (or steering, depend on how in depth it gets) search through selection...

Seems simple, I'm sure it's easier said than done though...
I hate to say set it up like din.... or toy.... but when you are looking for a part it is usually just a couple of clicks away.



Use as an example you are looking for a "Kyosho F1 rear shock".

If you type "Kyosho F1 rear shock" into the search it comes up with nothing. If you go into 'Handling and Suspension' to look for it you have to go through 4 pages or 81 items until you find it. If you are not paying attention to reading all the descriptions as you go through the pages you will miss it and think the shop does not carry it.

If you use the search for "f1 rear shock" it comes up with Atomic Mini-Z F1 Rear Shock, I am sure a good product but not what I was looking for.

Now say you missed the Kyosho shock set and settled for the Atomic set. Well the shop just lost $8.40. The Kyosho set is $14.99 and the Atomic is $6.59.

Now lets just expand that alittle. What if 10 of us were looking for the "Kyosho F1 rear shock" but settled for the Atomic Mini-Z F1 Rear Shock?

The shop has now lost $84 in revenue.

I understand that we can email the shop if we cannot find an item. I have tried that myself in the past and have not received replies. It would best serve minizracer to have as friendly or self-serve shop as possible to not lose sales or dollars due to settling for a similar product. Or worse yet, shopping somewhere else.

Like I have said before, the service and ship time from the shop here is the best around. No debate on that. That is why I would love to see further improvements to the online store, better catagories, sub-cats and pictures, to keep the dollars in the US.
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