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Old 2007.02.09, 09:02 AM   #16
Ninja
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I do not think you are being treated unfairly. Most people look around at many shops and order where they can find what they need. If you want the stuff badly enough you may even place orders from several different shops just to get everything you want, and pay the extra shipping. A couple months ago I placed an order from an un-named US shop for some Items I wanted, went to a Hong Kong site and started to place an order for the rest of my stuff. After looking through the HK site for the parts I normally get from them and not finding them, I ended up placing 3 different orders that day. 2 of which were from the same shop, and only placed an hour apart. I paid the extra shipping and in a week, I had everything I ordered. Sometimes you just have to look around. Also sometimes if you cant find what you need in the shop here, post a thread here on the forums saying you searched through the shop here and couldnt find the items you wanted and if anybody could sell you some or tell you where to get them. I have had better response with that than anything else.
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Old 2007.02.09, 09:48 AM   #17
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i agree that waiting a week for any kind of response is unreasonable. it simply shouldn't happen. in your case it has and while i do not run the shop, i offer my apologies. in the end all i can do is pester mini-z which ususally does the trick.
just my opinion but what i think happens is that tickets regarding restock questions get replied to intially and since they are dependant on outside sources for resolution, there is often lengths of time inbetween were there is simply no news to report which is what i think may have happened. regardless though, all open tickest should receive some sort of reply at a min. interval regardless of the resolution status. i'll do my bes to see that, that happens.

yes, as others have pointed out, a good favorites folder is often the key to sourcing everything you need as nearly 95% of the time no one shop will have everything

also, please don't take replies personally or as an attack. i can almost gaurantee you that is not how they are intended. i think tim for example was clarifying that k.usa indeed does use shopatron, for whatever reason where as k. in other regions certainly use other means so when referring to k. in general, you need to be a bit more specific sometimes.

i'm not a fan of shopatron either. i've had an order split and part of it eventually canceled. your better off ordering from multiple sites than hoping the consortium shopatron uses has all of what you requested. atleast you know up front what your paying and when to expect it.
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Old 2007.02.09, 10:49 AM   #18
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Thanks Arch!
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Old 2007.02.09, 11:20 AM   #19
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It seems the consensus is that the Shop here is really good at quickly processing and shipping orders that are for parts that are in stock.

But recently there have been a couple communication time and response issues/mixups for orders or requests for parts that are out-of-stock, backordered, or fulfilled by a third-party.

Like Arch2b I do not work for the Shop but know the owner David and he is working to improve it where possible. I will also try talking to him about your request.

-hobbycar
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Old 2007.02.09, 11:26 AM   #20
GrfxDan
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Quote:
Originally Posted by birdy233
I fully understand 24-48 hours to wait..but a week or two?...
A week or longer (anything over 2-3 days for that matter) is an unreasonable wait. I didn't realize you had waited that long. I can't speak for why it's taken that long and would hope that after this thread you would get a response quickly.
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Old 2007.02.09, 11:32 AM   #21
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rest assured, any complaints are evaluated. afterall, we get to learn from them and they serve to make the experience even better. try to look at mistakes as an opportunity to address/resolve a problem as a means of growth. everyone makes them, it's all in how you learn form them
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